The Telus technical support Diaries

You acquire by obtaining the paperwork and copies of nearly anything sent. I had everything when conversing with a rep in human being. He explained to me the gives and choices weren't Section of any promo, and discussed how Telus was acquiring flooded with these kind of problems.

I will not go into depth regarding my own irritation and anger. Suffice it to say that immediately after lots of hours to the mobile phone, with a few extremely helpful persons, and visits to various Telus stores, I succeeded in returning the product and cancelling the account.

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The men and women accomplishing this aren't resellers. They're scum and con artists. And they need to be prosecuted.

Also, our phone line to the house arrived down within a windstorm the other night time, as did our neighbors. We don't utilize a landline anymore, though the cable is in the street and nevertheless related on the house conclusion. I advised that They only remove it absolutely. They stated as I did not have an Energetic landline, they would not ship a technician out to wash up the wire in the course of the road.

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Observe: if The subject is just not still protected by TELUS Expert Messaging, you'll be delivered that has a callback option.

It is achievable the receiver of you mobile phone calls has that facts of their contacts. The cellphone will Show that if it's a match to suit your needs number.

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What is even worse could be the destruction of any rely on shoppers had with business enterprise, and the increased skepticism. Enterprises Really don't assistance every time they insist on using telephones as well as Internet to perform company, and make intensive use of call centers.

So inefficient. An e-mail would have the information throughout a whole lot less difficult. The following agent stated sorry and can reverse the last month’s demand and cancel it. The next month A further $seven. Telus billing support Sigh. Within the mobile phone all over again in excess of 1-one/two hour. The next representative was defending her employer and implying I was Erroneous. Just charge me the $340 and end the $7 regular Invoice and cancel the camera, I begged her, after which I ended the call. She left a concept stating she cannot progress With all the cancellation given that I hung up. At this stage I’m experience bodily ill from it. I phone once again… forty five minutes. Make sure you, just conclusion this romantic relationship now. Last but not least A different agent confident me It could be cancelled. In whole, about eleven hours on the cellphone since February attempting to cope with the camera return. It felt like punishment… just as if I’m the enemy - immediately after shelling out more than $forty,000 with Telus through the years and by no means once complained. I’m incredibly affected person and polite. My ask for was so basic. The entire point was created painfully challenging and prolonged for months.

The TELUS team acknowledges that our work spans lots of Territories and Treaty spots and we have been grateful for the traditional Knowledge Keepers and Elders who will be with us currently, those who have gone right before us and also the youth that encourage us.

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